Actionable Data – What to Do with Website Visitor Tracking Info, like use it for Lead Qualification
Once you have information from your website visitor tracking, you need to know what to do with it. After all, information does not provide much value if you do not put it to use. Below, we cover a few ways you can put the information you obtain from website visitor tracking into use.
The Importance of Lead Qualification
One of the ways in which you can use your actionable data is by qualifying leads. Lead qualification is a two-way street. In addition to understanding whether a lead is interested in your products and/or services, you also need to determine whether you are interested in that lead. After all, you need to invest sales resources in pursuing that lead. If you feel that the lead is not strong enough, you might decide not to invest those resources. The most common reason for this is that you feel the lead simply is not qualified to purchase. This technique gives your sales team the ability to focus on the most likely leads without wasting resources on unlikely candidates.
There are several important questions that you need to ask in order to determine whether a lead is actually qualified or not. Two of the most important questions to ask are whether the lead actually needs your product/service and whether they will use it. It should always be kept in mind that many people will search for things they want online, but that doesn’t mean they need it. It’s always more challenging to convince someone to buy something when they don’t actually need it. Assuming that your lead needs your product/service, you also need to consider whether he or she will be able to implement it. One of the most significant challenges to implementing a product/service is potential capital requirements that extend beyond the purchase itself, such as recurring costs.
Another excellent way to put that data to use is understanding the best time to follow up with visitors. Among the goals of lead qualification is to deliver the best leads to your sales team first. Yet, at the same time, you want to nurture other leads that may be interested in your products and/or services until the time they are actually ready to buy.
For more posts from this series see:
- Uncovering lost opportunities with website visitor tracking
- Getting the most from website visitor tracking
- Going beyond page views and gaining insight into online activity
- Actionable data from tracking visitors
- Understanding when to follow up, the importance of tracking
- Using website visitor tracking over time to build higher quality leads