An effective marketing automation program will be able to draw in an endless supply of quality leads. Almost every lead has the potential for conversion, but it takes strategic and informative lead nurturing content to earn their trust and eventually their business.
Most people visit a specific website in search of information. They want to learn more about a product or service to determine whether or not it is something they are truly interested in buying. Static webpages are a start, but they don’t have the same impact as lead nurturing content. Leads have a harder time trusting the material displayed on the website, since it is obviously designed to be boastful promotional ad copy geared at landing new business.
Subtle Sales Tool
Lead nurturing content is more subtle. From the reader’s perspective, it should sound like an educational guide designed to help the lead make an informed decision. It should brand a company as being an expert and offer the potential customers reliable answers to their most commonly asked questions. It should never sound like a sales pitch.
Customized Lead Nurturing Content
It also should be customized to cater to each lead based on their online profile. The marketing automation process starts with generating leads and then defines each lead’s individual potential using a ranking method referred to as lead scoring. The lead scoring process gathers their demographic and behavioral characteristics and creates a profile.
The next aspect of marketing automation is breaking these leads into more manageable segments (groups), so content can be developed for lead’s that share similar needs. Although each lead has a different profile, many will be searching for the same information.
Take for example a business that specializes in acupuncture. Some leads may be looking to treat back pain, others may be interested in trying acupuncture to quit smoking, and some many want to use it to lose weight. Depending on the website pages these leads choose to read (click on), marketers can determine what need they are looking to satisfy with acupuncture.
Answer the Lead’s Needs
Once these leads are grouped based on information that they are currently reviewing, content can be generated that answers their needs. Using the above example, if someone has spent considerable time on webpages that address how acupuncture can help you quit smoking, the marketing automation program can be setup to send them an article on the benefits of quitting smoking.
The article itself does not need to promote how acupuncture can help you quit smoking. A lead will trust the information more if it is solely focused on educating the lead on why they should quit. This shows concern for the lead’s health and ultimately builds trust.
Use Registrations to Gain Information
A company can also attach featured content to visitor registries to gain further insight into a lead’s demographic characteristics. If a person is truly interested in reading more about why they should quit smoking, they will be willing to fill in their basic information to secure access to the article or tutorial. This information is they added to their profile and used for lead scoring.
Lead nurturing content fuels the marketing automation engine by developing trust as it guides leads through the buying process. It is an opportunity for a business to speak directly to the potential buyer and convince them a product or service is necessary for their well-being. It can be powerful fuel for the marketing automation engine when it is used as a customized, subtle sales tool.