There’s a good chance that you spend a lot of time on the phone for work. You might have to prospect for clients or speak to existing clients. Whatever the case may be, you need to be as personable as possible. Follow these tips and you’ll be more personable and engaging in no time at all.
Keep Good Notes
Keep good notes when you interact with people on the phone. Then, you can refer to those notes to add a personal touch during later phone conversations. For instance, the person you are speaking with might mention that he or she likes pizza. Nest time you speak, you can talk about a pizza joint that you found in the area. Your client will be touched that you remembered that detail, and it’s simple to do when you take good notes. It also strengthens your relationship with that person, allowing them to trust you (and your business) more.
Have a Personal Conversation
It’s normal to want to rush off the phone, but it’s hard to make a personal connection if you’re always in a hurry. Set aside a few minutes at the start of the call to have a personal conversation. Ask about the person’s family or talk about what he or she did over the weekend. Share some of your own personal details as well. But, try to also be respectful of their time and pick up on hints that indicate that they want to get straight to the point.
Use the Prospect’s First Name
Some people think that you need to use Mr. or Mrs. when talking to clients or prospects since the formal title is a sign of respect. However, Mr. or Mrs. sounds very formal. Instead, use the person’s first name when appropriate, but do it in a polite way. You can even ask, “Do you mind if I call you Mark?” before proceeding.
Avoid Hands-Free Devices and Speakerphone
You’re going to sound much more personable if the prospect or client has your undivided attention. You can’t give that when you’re using a hands-free device or a speakerphone. You’ll start shuffling papers or completing other tasks, and that will make it hard to be stay focused. Speak directly into the phone so the prospect or client knows that you are concentrating on the conversation.
Provide Verbal Feedback
Verbal feedback gives you the opportunity to connect with others. Let people know that you’re listening to them by providing this feedback. Remember, they can’t see you! The only way they know that you are listening is if you make comments that indicate you are listening and absorbing everything that they have to say. This will help you form another connection with the person at the other end of the line.
Use each of these tips when you speak on the phone. Soon, the actions will become second nature. You will find yourself going back to your notes, offering verbal feedback, and more every time you talk on the phone.
Interested in practicing your phone skills on us? Give us a ring! We’d love to talk to you about other tips that we can offer marketers, sales people, and business people of all kind! 1 (888) 895-3237