It’s not every day that a medium-sized software company competes with, and outperform, the industry’s top website analytics platforms. But, that’s just what happened when Trovan needed a tracking solution that provided high-quality, digestible data.
Trovan is a supplier of radio frequency identification (RFID) solutions for animal identification, industry, logistics, and access control. Their products are used in situations like LPG cylinder tracking, automated data collection for aquaculture, small tool inventory control. Other examples of their products’ applications are in companion animal recovery, hazardous material tracking, human health records monitoring, and much more. They’ve been in business for over 25 years, and undoubtedly know a thing or two about tracking.
Trovan used another well-known website tracking and analytics platform for many years, but grew frustrated with it’s lack of usability and complicated interface. “The information became too convoluted,” says Barbara Masin, Marketing Manager at EID, Trovan’s U.S. distributor. “We felt that it was not giving us the digestible data that we were looking for.” They looked at a few other sales and marketing solutions, but still needed something more granular. In their search for a better solution, they focused on reviews and comparisons like those found on G2 Crowd or Capterra. There were a number of solutions, and Trovan noticed that Lead Liaison had very high marks. They started investigating Lead Liaison, and found that based on their website and their approach sales and marketing software, it might be a great fit. Little did they know how great a fit it would be.
With Lead Liaison, Trovan is able to customize their website and tailor it to what their customers are looking for. They can see where their visitor’s interests are, and it’s helped them zero in on what they need to be doing to enhance their visitor experience. They are now able to put more detailed information on pages that see more traffic, helping connect the dots for their prospective clients.
Lead Liaison is preparing to launch a robust, enterprise reporting and analytics solution called Revelation™. In preparation, they are engaging with a few early adopters, including Trovan. Masin and her team receive customized push reports that give comprehensive overviews of activity on their website. With the ability to email reports to multiple users, Revelation™ has met Trovan’s needs.
But, it’s not just the product that is important. Customer service is an important piece of the puzzle, especially for Trovan. In their research, Masin found that several competitors wouldn’t even have a live person answering the phones, and it was difficult to get responses. Lead Liaison’s remarkable support and personalized follow-up were an added bonus for Masin. “[Their customer service team] really bends over backwards to make it just right for the customer. I would say that’s absolutely exceptional. The level of personalized hand holding and customer care far exceeds any other software product that we’ve had.”
Trovan, Ltd. provides RFID tracking and identification solutions for industry, logistics, access control and animal identification. The company supplies transponders, portable readers, fixed mounted readers and turnkey solutions for targeted applications.
About Lead Liaison
Lead Liaison provides cloud-based sales and marketing automation solutions that helps businesses accelerate revenue by attracting, converting, closing and retaining more prospects. Filling a void in the small pool of marketing automation providers that focus on marketing-centric functionality, Lead Liaison gives equal focus to sales providing sophisticated visitor tracking and additional website engagement tools to boost sales effectiveness. Lead Liaison blends ease-of-use, a flexible business model, deep external integration, marketing across social, web, mobile, email and offline channels and powerful functionality, all specifically tailored for mid-sized businesses, into a single platform, called Revenue Generation Software®. Lead Liaison is headquartered in Allen, Texas, near Dallas. For more information, visit http://www.leadliaison.com or call 1-800-89-LEADS (895-3237).