Social Media Monitoring

*Editor’s Note: The views & opinions expressed in any guest post on our site are those of the guest author and do not necessarily reflect the opinions and views of Lead Liaison. 

Today’s guest post comes from our friends over at the Salesforce Marketing Cloud. Are you a social media manager or someone with limited experience wanting to educate yourself? This article is for you!

New posts, images, videos, articles: Those are all great elements of social media. But if you don’t monitor what’s happening on your social media accounts—often called social media listening—you may be missing out on key insights.

Those conversations, emotions, and connections offer clues about what your clients are thinking and feeling. You can’t just check Facebook; you must keep tabs on every platform that you choose to participate in, and you must make those check-ins a regular business function. To do otherwise is to lose the potential to make key adjustments as needed.

Want more insights into social media listening? This graphic is for you!