provides a robust support infrastructure. We pride ourselves with a personal, intimate approach with our customers thereby offering first-level phone support and guidance by our Account Representatives. If second-level support is required Lead Liaison provides a ticket and tracking system to submit your question or issue.
Rapid Response Time
Most support tickets are responded to within 24 hours.
Automated Question and Answer System
When opening a ticket, our system will match your questions against our knowledge database to determine if an answer is available saving you precious time.
Lead Liaison takes lessons learned from other customers and adds them to our knowledge base for others to use. In fact, if Support Tickets are submitted and it is advantageous to post that support ticket onto our knowledge base Lead Liaison can do that with a few clicks.
Real Time Web Chat
We have Account Representatives who are ready to respond to new inquiries, quick questions, tips, or any other requests via a button in the header of the external web pages (like this one) if you need quick help outside of the knowledge base.