Tag Archive for: Privacy Policies

Lead Liaison Press Release

Lead Liaison Launches Updates to Enterprise-Ready Software Solutions

Dallas, TX – Lead Liaison is an enterprise-level software provider, specializing in event lead management, marketing automation, website visitor tracking, and sales enablement. This week, they announce cutting-edge advancements to their suite of solutions, ideal for large enterprises.

Their most recent inclusion is a Domo Connector, which allows users to incorporate extensive amounts of data collected in Lead Liaison into their Domo account and reporting dashboards. Domo is a software solution that specializes in data visualization, providing a way for companies to bring information together from multiple sources in order to summarize critical business information.

“An example of seeing this Connector in action would be when it’s used with trade shows or marketing events,” says Customer Success Manager, Ryan Schefke. “Companies can capture a lead at a trade show using our event lead management solution, and push that information into Domo to provide a visual overview of success.”

Lead Liaison also references their recent Privacy Management update as an additional resource for enterprise-level businesses. Lead Liaison’s Privacy Management solutions help companies remain compliant with current regulations such as GDPR. Lead Liaison is also Privacy Shield certified under the EU-U.S. and Swiss-U.S. Privacy Shield Frameworks.

Security Profile customization is another feature that enterprise companies enjoy. This feature allows businesses to customize access for individual users or entire teams, allowing proper management of marketing and sales initiatives.

Lead Liaison enterprise customers also benefit from features like Single Sign On, other enterprise connectors such as Salesforce.com and Microsoft Dynamics, and the fact that they run all content under SSL.

These updates position the company’s software as a scalable solution fit for large enterprises looking to acquire marketing and sales software with the highest value per dollar in the industry. To learn more, visit www.leadliaison.com.

About Lead Liaison
Lead Liaison provides cloud-based sales and marketing automation solutions that helps businesses accelerate revenue by attracting, converting, closing and retaining more prospects. Filling a void in the small pool of marketing automation providers that focus on marketing-centric functionality, Lead Liaison gives equal focus to sales providing sophisticated visitor tracking and additional website engagement tools to boost sales effectiveness. Lead Liaison blends ease-of-use, a flexible business model, deep external integration, marketing across social, web, mobile, email and offline channels and powerful functionality, all specifically tailored for mid-sized businesses, into a single platform, called Revenue Generation Software®. Lead Liaison is headquartered in Dallas, Texas. For more information, visit http://www.leadliaison.com or call 1-800-89-LEADS (895-3237).

Lead Liaison Announces Commitment to GDPR

Dallas, Texas – Lead Liaison, a leading marketing and sales automation solutions provider, announces their commitment to compliance with the General Data Protection Regulation (GDPR), which goes into effect on May 25, 2018.

The GDPR is an updated European regulation which replaces the 1995 EU Data Protection Directive (DPD). It enhances the protection of personal data of citizens in the European Union (EU) and increases the obligations on organizations who collect or process personal data. It applies to businesses inside of the EU, as well as businesses worldwide that deal with any residents of the EU.

As the May 2018 deadline approaches, Lead Liaison’s focus has been on proactive GDPR compliance efforts. They have enhanced their Privacy Policy and added more information on GDPR and how it applies to businesses across the world. Lead Liaison is also Privacy Shield certified under the EU-U.S. and Swiss-U.S. Privacy Shield Frameworks. Read more about that here. They offer a Data Architecture, Privacy, and Security Policy, found on their Security and Scalability page which outlines compliance processes (i.e. encrypting data, etc.) to customers, and they have put mechanisms into place, like a “delete data” function, to satisfy data subject requests.

“We recognize that data can travel well beyond the borders of the EU,” says Jen Worsham, Director of Marketing. “We are committed to EU clients and making their data as secure as possible. We feel confident that data subjects will feel protected throughout their engagement with us, however we have put the resources and protocols in place to process and respond to disputes, if needed.”

Lead Liaison is also committed to helping customers address GDPR requirements for their own client base. They are proactively updating their software capabilities to include thirteen distinct features that help clients comply with regulations. Highlights include Privacy Settings, a Consent Log, a Consent Manager, and a Data Subject Request facility. Consolidated Privacy Settings will be included on every database record, which will help satisfy GDPR requirements by keeping information such as Do Not Email, Do Not Call, etc. A Consent Log will track all consent requests (to include Erasure, Rectification, Access, Portability, etc.) via Lead Liaison’s new Data Subject Request facility.

Gaining consent is a crucial aspect of GDPR. Having a proper consent management process, or even having one at all, could be enough to keep the target off a company’s back. Their new Consent Manager will help businesses initiate Consent Requests (such as for the purpose of analytics, marketing, or personalization) by region, with pre-configured GDPR regions readily available for use. Consent can be reviewed and changed by Data Subjects at any time after providing initial consent.

Lead Liaison is also introducing some web form enhancements. Since Lead Liaison’s technology can automatically recognize a website visitor coming from a country in the EU, businesses can selectively and automatically display opt-in features inline with their web form. In addition to that, Lead Liaison is working on a feature for Opt-In Tracking. For example, if a website visitor is identified as being from an EU country, Lead Liaison clients will be able to trigger a prompt to confirm consent to collect personal information for analytics purposes. These new features give Lead Liaison’s clients, known as the “Controllers” in GDPR speak, the opportunity to adjust their compliance level as they see fit.

A complete outline of what Lead Liaison is doing about GDPR can be found here. To learn more about Lead Liaison solutions, visit https://www.leadliaison.com/platform-overview/.

About Lead Liaison
Lead Liaison provides cloud-based sales and marketing automation solutions that helps businesses accelerate revenue by attracting, converting, closing and retaining more prospects. Filling a void in the small pool of marketing automation providers that focus on marketing-centric functionality, Lead Liaison gives equal focus to sales providing sophisticated visitor tracking and additional website engagement tools to boost sales effectiveness. Lead Liaison blends ease-of-use, a flexible business model, deep external integration, marketing across social, web, mobile, email and offline channels and powerful functionality, all specifically tailored for mid-sized businesses, into a single platform, called Revenue Generation Software®. Lead Liaison is headquartered in Allen, Texas, near Dallas. For more information, visit http://www.leadliaison.com or call 1-800-89-LEADS (895-3237).

Data is More Secure Than Ever with Lead Liaison’s Participation in the Privacy Shield

Lead LiaisonAllen, TX – Sales and marketing software firm, Lead Liaison, solidifies inclusion in EU-U.S. and Swiss-U.S. Privacy Shield Frameworks to increase data security for international clients.

The Privacy Shield Framework complies with European Union and Swiss data protection requirements when transferring personal data in and out of the United States. In order to comply, US-based organizations must certify themselves with the Department of Commerce, as well as publicly commit to comply with the Privacy Shield Program’s requirements. Once this public commitment has been made, it becomes enforceable under US law, under Section 5 of the FTC Act.

The Department of Commerce released this Fact Sheet, which covers the protections provided and how the program works.

This is important for Lead Liaison’s international clients because the Privacy Shield replaces the European Union’s Safe Harbor Decision, which asserted that the US provide adequate privacy protections to meet EU’s standards. This accomplishment demonstrates that Lead Liaison cares greatly about their clients, and that their clients’ privacy is a high priority.

Lead Liaison’s business in Europe is growing at an all-time high. It was a necessary step to help protect European customers and further increase their confidence in Lead Liaison’s ability to manage their important sales and marketing data.

Jen Worsham, Director of Client Relations, said this about the compliance, “We understand that Europe is a fast-growing market for our company and respect that EU businesses must adhere to strict standards. We are working together to manage data in the safest manner possible.”

Lead Liaison has updated their Privacy Policy, found at http://www.leadliaison.com/about/privacy-policy/, to reflect participation in the Privacy Shield Frameworks.

About the Privacy Shield Agreement Model

The EU-U.S. and Swiss-U.S. Privacy Shield Frameworks were designed by the U.S. Department of Commerce and the European Commission and Swiss Administration to provide companies on both sides of the Atlantic with a mechanism to comply with data protection requirements when transferring personal data from the European Union and Switzerland to the United States in support of transatlantic commerce.

About Lead Liaison
Lead Liaison provides cloud-based sales and marketing automation solutions that helps businesses accelerate revenue by attracting, converting, closing and retaining more prospects. Filling a void in the small pool of marketing automation providers that focus on marketing-centric functionality, Lead Liaison gives equal focus to sales providing sophisticated visitor tracking and additional website engagement tools to boost sales effectiveness. Lead Liaison blends ease-of-use, a flexible business model, deep external integration, marketing across social, web, mobile, email and offline channels and powerful functionality, all specifically tailored for mid-sized businesses, into a single platform, called Revenue Generation Software®. Lead Liaison is headquartered in Allen, Texas, near Dallas. For more information, visit http://www.leadliaison.com or call 1-800-89-LEADS (895-3237).

Is Visitor Tracking Violating Your Privacy Statement?

Visitor Tracking Could Violate Your Privacy Statement

Visitor Tracking Could Violate Your Privacy StatementDo you have a privacy statement?  If so, you might be violating it with many visitor tracking programs. It’s important to ask your self, is visitor tracking violating your privacy statement? Make sure you know what you’re getting into and who you’re dealing with.

Here is how it works.  Company A has a strong marketing effort.   They get 1,000,000 people to “opt-in” by submitting a form.  Visitor ID Company drops a cookie on the machine as part of the transaction, and tracks the behaviors of that party including visits so that it can create a better experience between Company A and the visitor.

Nothing wrong so far.

The trouble begins when Visitor ID Company wants to attract Company B.  They offer Company B a 7 or 14 day trial and use Company A’s database to correlate unique visitor IPs to their database.   Some have even been known to throw in “sample data” from a competitor’s traffic to show what could be achieved while the trial period is in progress.

Here are the problems:

  • Company A has just helped its competitor
  • Company A has breached its moral and legal obligations (in some cases) to its clients to protect their relationship
  • Company B is wasting sales time pursuing fake leads or bad data entered by company A
  • Visitor ID Company has mislead a prospect into buying results that are a representation of what could happen… under the guise that it just happened.

Long story short, you have just breached your customer’s data by working with a visitor tracking solution that shares data.   The good news is that there are a limited number of companies that DO NOT share data.   Those companies actually pull superior data for your sales team in the long term; because they don’t add the other company’s garbage (such as false records).

The downside, is that during a “trial” the company that is using gray-hat techniques will often seem to be a superior/easier to use solution.    So, be careful when conducting your trial and make sure that the vendors you look at are willing to sign a privacy policy that matches the ones you give to your prospects and customers.